Help centre
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My migration to National Bank
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Can I sign up for NBC online banking before my migration? Please check the communications we send you know more about how to set up your access to our online bank. -
Do I continue visiting my current CWB local banking centre for my transactions and services? You can continue using your CWB banking centre and ABM. After the migration weekend, the centre will become a National Bank branch. -
How can I activate my new National Bank debit card? Please consult the communications we send you to learn how to activate your National Bank debit card. -
How do I sign in to online banking if I haven’t received my password? If you haven’t received your password to sign in to online banking, you can use the ‘Forgotten password’ feature on the sign-in screen. -
How do I update my contact information? If your contact information has recently changed, reach out to your CWB Relationship Manager or local banking centre immediately. -
How long will I be able to continue using my CWB cheques? To learn more about using CWB cheques after the migration weekend, please refer to the Product and Service Migration Guide sent to you. -
What do I need to do before migrating to National Bank? Learn more about how to get ready for your migration to NBC and have a smooth transition. -
What interest rates will be used after migration? Learn more about what to expect when it comes to interest rates once you’ve migrated to National Bank. -
What should I do if I didn’t receive any communications from National Bank concerning my migration? Please check our migration hub to see if your migration is due soon, and if so, get in touch with us. Read more about other steps you can take. -
What to do if I’m expecting a credit in my CWB account in the week prior to the migration date? You can learn more about what to do with any outstanding actions on your account around the time of migration in the communications we send you. -
What will happen during my migration weekend? Learn more about what will happen over your migration weekend, and any steps to be taken on your end. -
What will happen to my CWB credit cards after migration to National Bank? Your CWB credit cards will remain functional both during and after the migration. Read more here. -
What will happen to my CWB debit card? Your CWB debit card will be active until your migration weekend, and you’ll receive a new National Bank debit card before your migration. -
What will happen to my CWB products and services once migrated to National Bank? Know more about the NBC products and services you will get as part of the migration, as a personal or business banking client. -
Will all my pre-authorized debits be automatically transferred to National Bank? You can learn more about transferring your pre-authorized debits during your migration to National Bank in the communications we send you. -
Will I have access to both CWB and National Bank branches after migration? To learn more about what will happen to your CWB banking centre, please go through the Product and Service Migration Guide sent to you. -
Will my list of recipients for bill payments or Interac e-Transfers® be transferred automatically? Read more about what will happen to your bill payees and Interac e-Transfer® recipients when migrating to National Bank.
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Let’s keep in touch
Contact your Relationship Manager or local banking centre
Or call the National Bank Client Experience Centre
Personal:1-888-835-6281
Business:1-844-394-4494