Help centre
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Personal
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Can I sign up for NBC online banking before my migration? Please check the communications we send you know more about how to set up your access to our online bank. -
How are disbursements processed for National Bank term loans? You can find more about National Bank term loans in the Product and Service Migration Guide sent to you. -
How can I activate my new National Bank debit card? Please consult the communications we send you to learn how to activate your National Bank debit card. -
How long will I be able to continue using my CWB cheques? To learn more about using CWB cheques after the migration weekend, please refer to the Product and Service Migration Guide sent to you. -
How will direct deposits be handled after migration? You can learn more about what will happen to your direct deposits in the Product and Service Guide sent to you. -
What interest rates will be used after migration? Learn more about what to expect when it comes to interest rates once you’ve migrated to National Bank. -
What is the hold period for deposited cheques? Read more about the hold periods for your deposited cheques in the Product and Service Migration Guide sent to you. -
What to do if I’m expecting a credit in my CWB account in the week prior to the migration date? You can learn more about what to do with any outstanding actions on your account around the time of migration in the communications we send you. -
What will happen to my CWB credit cards after migration to National Bank? Your CWB credit cards will remain functional both during and after the migration. Read more here. -
What will happen to my CWB debit card? Your CWB debit card will be active until your migration weekend, and you’ll receive a new National Bank debit card before your migration. -
What will happen to my CWB Flex Notice Accounts? To learn more about your CWB Flex Notice Account, please go through the Product and Service Migration Guide sent to you. -
What will happen to my CWB products and services once migrated to National Bank? Know more about the NBC products and services you will get as part of the migration, as a personal or business banking client. -
What will happen to my savings account during migration? To know what will happen to your savings account, please refer to the Product and Service Migration Guide sent to you. -
Will all my pre-authorized debits be automatically transferred to National Bank? You can learn more about transferring your pre-authorized debits during your migration to National Bank in the communications we send you. -
Will I be able to get the same rate for my CWB personal banking mortgage? You can find more about the migration of your mortgage in the Product and Service Migration Guide — Personal. -
Will my list of recipients for bill payments or Interac e-Transfers® be transferred automatically? Read more about what will happen to your bill payees and Interac e-Transfer® recipients when migrating to National Bank. -
Will the originally approved limit for my line of credit be respected at National Bank? You can learn more about the credit limit of your line of credit in the Product and Service Migration Guide sent to you.
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Let’s keep in touch
Contact your Relationship Manager or local banking centre
Or call the National Bank Client Experience Centre
Personal:1-888-835-6281
Business:1-844-394-4494