Help centre

The migration of your products and services will take place automatically. Please refer to the communications we send you for detailed information, including any actions you need to complete for the migration.

If you are a personal banking client who is scheduled to migrate in the upcoming wave, please consult your personal banking migration timeline to learn more. 

If you’re a business banking client who is scheduled to migrate in the upcoming wave, please consult your business banking migration timeline. 

Yes, you can continue visiting your current CWB banking centre and ABM for daily transactions and services. After the migration weekend, it will become a National Bank branch.

We’ll be sending you more information before your migration weekend describing how to set up your access to online banking. Please wait until you receive these communications.

If you are a personal banking client who is scheduled to migrate in the upcoming wave, please consult your personal banking migration timeline.

If you are a business banking client who is scheduled to migrate in the upcoming wave, please consult your business banking migration timeline.

The migration of your products and services will take place automatically. Please refer to the communications we send you for detailed information, including any actions you need to complete for the migration. 

If you are a personal banking client who is scheduled to migrate in the upcoming wave, consult your personal banking migration timeline to learn more.  

If you’re a business banking client who is scheduled to migrate in the upcoming wave, please consult your business banking migration timeline for more details.

More information about rates can be found in the Product and Service Migration Guide you received.

If you’re a personal banking client who is scheduled to migrate in the upcoming wave, please refer to the Product and Service Migration Guide — Personal to know more. 

For business banking clients who are scheduled to migrate in the upcoming wave, please refer to the Product and Service Migration Guide — Business.

If you’re scheduled to migrate in the upcoming wave and haven’t received any communications yet, please contact your CWB Relationship Manager or local banking centre immediately.

If your wave of migration is scheduled for later, keep an eye out for communications from us. 

If your contact information has recently changed, get in touch with us (your CWB Relationship Manager or local banking centre) to have it updated as soon as possible. This will ensure you don't miss any important communications during your transition period.

After migration, you’ll have access to our cash management solutions that are similar or equivalent to the solutions you currently rely on at CWB. If you’re a business client who is scheduled to migrate in the upcoming wave, please refer to Section 5 (Cash Management Services) of the Product and Service Migration Guide — Business.

National Bank offers protection against overdrafts. If you’re a business client who is scheduled to migrate in the upcoming wave, please refer to Section 2.1 (Overdraft Protection) of the Product and Service Migration Guide — Business.

After your migration, you will have access to National Bank banking services in all locations across Canada. 

If you’re a business client who is scheduled to migrate in the upcoming wave, please refer to Section 1.4 (Branch Services) of the Product and Service Migration Guide — Business to learn more about what teller services to expect.

Your CWB Business Mastercard^® credit cards as well as your CWB Personal Mastercard^® credit cards will remain active and fully functional, both during and after the migration, so you’ll be able to use them without any interruption. 

If you’re a business client who is scheduled to migrate in the upcoming wave, please refer to Section 3 (Business Credit Cards) of the Product and Service Migration Guide — Business.

If you’re a personal banking client who is scheduled to migrate in the upcoming wave, please refer to Section 4 (Personal Cards) of the Product and Service Migration Guide — Personal to know more.

Your CWB products and services will transition to National Bank or its subsidiaries.

If you are a personal banking client who is scheduled to migrate in the upcoming wave, please refer to our Product and Service Migration Guide — Personal to get familiar with your new products and services. 

The guide will help you with the migration of your products and services, and the impact on your everyday banking needs. You’ll get to know how accounts, cards, lending products, investments and other products will transition, and understand the new online banking tools that will soon be available to you. 

If you’re a business banking client who is scheduled to migrate in the upcoming wave, please refer to the Product and Service Migration Guide — Business for details on the products and services you’ll be receiving. 

This guide will help you with the migration of your business products and services and the impact on your everyday banking. It outlines how accounts, lending and leasing products, cash management solutions, and international services will transition, and introduces the different online banking tools that will soon be available to you.

If you have any questions about your new products, please refer to the migration hub, speak to your Relationship Manager or local banking centre team, or call the National Bank Client Experience Centre (CEC) at 1-888-835-6281 (toll-free).

If you are a personal banking client who is scheduled to migrate in the upcoming wave, please refer to Section 5.6 (Mortgages) of the Product and Service Migration Guide — Personal to know more.

Your CWB debit card will remain active until your migration weekend, and you’ll receive a new National Bank debit card before your migration.

If you’re a personal banking client who is scheduled to migrate in the upcoming wave, please refer to Section 4 (Personal Cards) of the Product and Service Migration Guide — Personal and other communications we send you.

If you’re a business client who is scheduled to migrate in the upcoming wave, please refer to Section 1.2.1 (Debit Card) of the Product and Service Migration Guide — Business and other communications we send you.