Help centre
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Online banking
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Can I sign up for NBC online banking before my migration? Please check the communications we send you know more about how to set up your access to our online bank. -
How do I sign in to online banking if I haven’t received my password? If you haven’t received your password to sign in to online banking, you can use the ‘Forgotten password’ feature on the sign-in screen. -
How will direct deposits be handled after migration? You can learn more about what will happen to your direct deposits in the Product and Service Guide sent to you. -
Will all my pre-authorized debits be automatically transferred to National Bank? You can learn more about transferring your pre-authorized debits during your migration to National Bank in the communications we send you. -
Will my list of recipients for bill payments or Interac e-Transfers® be transferred automatically? Read more about what will happen to your bill payees and Interac e-Transfer® recipients when migrating to National Bank.
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Let’s keep in touch
Contact your Relationship Manager or local banking centre
Or call the National Bank Client Experience Centre
Personal:1-888-835-6281
Business:1-844-394-4494