® Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.
®MASTERCARD is a registered trademark of Mastercard International Inc. National Bank of Canada is an authorized user.
Your online bank enrollment
Set up your online bank for everyday personal banking
How to enroll
You will receive step-by-step onboarding instructions before your scheduled migration. See the full migration schedule.
You will then be able to set up your profile in National Bank’s online bank in one of two ways:
Preferred option
Follow the steps indicated in your personal banking enrollment communication.
Second option
Use your new National Bank debit card once your migration weekend has passed. Check out our step-by-step demo for more details.
If you don’t have a new National Bank debit card and your migration weekend has arrived, please contact us at 1-888-835-6281.
Not sure of your migration date?
You will receive a Migration Letter at least one month before
your scheduled date. You can also consult the full
migration schedule here.
After your enrollment
Once you’ve set up your online bank with National Bank, you can start organizing your profile with features such as pre-authorized payments, autodeposit, and more. Consult the checklist below to make sure you don’t miss a step!
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Confirm your personal information
To receive important communications from us, verify that your address, phone number and email are up to date in the Profile section. View our demo Update my personal information. -
Manage pre-authorized payments and direct deposits
Update your banking information with the necessary service providers for payments and deposits with your new account numbers. If you previously had direct deposit with the CRA, view our demo Enroll in direct deposit to help set it up. -
Reschedule post-dated and recurring transactions
Reprogram your post-dated transactions to service providers, other people, or between your National Bank accounts. View our demo Transfer money between my accounts. -
Set up Interac e-Transfer® Autodeposit
Automatically receive funds directly into your new National Bank accounts by linking them with your email or mobile phone number. View our demo Set up Interac e-Transfer®Autodeposit. -
Create CWB recipients
Recreate your CWB contacts as Interac e-Transfer® recipients. Note that transfers between National Bank clients should also be done using Interac ®. View our demo Add a recipient. -
Confirm suppliers for bill payments
A maximum of 20 suppliers were migrated. If any are missing, you will need to set them up manually. Note that some of your suppliers may not yet be part of our network. Alternative payment methods include Interac e-Transfer®, cheque, or wire transfer. View our demo Add and pay a bill.
Discover National Bank’s digital features
Send international transfers by Mastercard® and Interac ® to the United States and abroad.
Manage your debit and credit card limits, and lock, unlock or replace your cards in case of loss or theft.
Set up travel notifications to prevent your cards from being blocked while abroad.
Deposit your cheques digitally, available exclusively on the National Bank app.
Step-by-step demo
Want to learn more about which features are offered in our online bank? Check them out here!
Welcome offer
Are you interested in our welcome offer? See if you’re eligible to benefit from our gift card offer.
Stay vigilant!
Protect yourself against cyberfraud: National Bank will never proactively call, text or email you to ask for your banking information, especially your one-time verification code number, PIN, password or sign-in credentials.
If you receive an unexpected call from someone claiming to be from National Bank or CWB:
- Do not share your information.
- Obtain the caller’s
information.
- Tell the caller you will verify their information.
- End the call.
- Contact National Bank at 1-888-835-6281 or your CWB Relationship Manager using a trusted phone number to verify the information.
Visit National Bank’s Fraud prevention page for cybersecurity tips.
We’re here to help
Let’s stay in touch
Contact your Relationship Manager or local banking centre
Or call the National Bank Client Experience Centre at 1-888-835-6281
