® CWB Financial Group is a registered trademark of National Bank of Canada.
Your Motive Financial migration hub
Find the most up-to-date information about the migration of your CWB products and services
Your accounts will migrate in fall 2025
At least one month before your scheduled migration, you’ll receive important information about your migration date, your products and services, and any actions required on your part.
Motive Financial online banking is no longer available
You can access National Bank’s online bank after your migration is complete. Refer to your Migration Letter for details, or call the National Bank Client Experience Centre for assistance:
Toll-free: 1‑888‑835‑6281
Monday to Friday from 5 a.m. to 6 p.m. (MT), or 7 a.m. to 8 p.m. (ET)
Wave 3 -
Canada-wide
MIGRATED
Late fall 2025
The wave 3 migration is for clients who hold products and services with Motive Financial across Canada. If you hold other products with CWB Financial Group®, please watch for separate communications about how and when those products and services will transition.
For a full list of products and services that will migrate during this time, consult the Product and Service Migration Guide – Motive Financial.
For more support during your migration, contact us:
When will my other products migrate?
If you hold multiple products with any CWB Financial Group®, please see the full migration schedule to learn when each will migrate.
Stay vigilant!
Protect yourself against cyberfraud: National Bank will never proactively call, text or email you to ask for your banking information, especially your one-time verification code number, PIN, password or sign-in credentials.
If you receive an unexpected call from someone claiming to be from National Bank or CWB:
- Do not share your information.
- Obtain the caller’s
information.
- Tell the caller you will verify their information.
- End the call.
- Contact National Bank at 1-888-835-6281 or your CWB Relationship Manager using a trusted phone number to verify the information.
Visit National Bank’s Fraud prevention page for cybersecurity tips.
We’re here to help
