® CWB Financial Group is a registered trademark of National Bank of Canada.
Your Motive Financial migration hub
Find the most up-to-date information about the migration of your CWB products and services
Your accounts will migrate in fall 2025
At least one month before your scheduled migration, you’ll receive important information about your migration date, your products and services, and any actions required on your part.
Wave 3 -
Canada-wide
Late fall 2025
In the meantime:
- Update your contact information
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To ensure you receive important communications, please update your contact information, including your email address, either online or by reaching out to Motive Financial.
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No other action required at this time
There will be no changes to your products and services until your scheduled migration. Your day-to-day services will continue as is, and our team remains available to support you. -
Watch for important information
At least one month before your scheduled migration, you’ll receive a migration letter and product guide outlining important information about your migration date, your products and services, and any actions required on your part.
For more support during your migration, reach out to Motive Financial at:
When will my other products migrate?
If you hold multiple products with any CWB Financial Group®, please see the full migration schedule to learn when each will migrate.
Stay vigilant!
Protect yourself against cyberfraud: National Bank or CWB will never call, text or email you to ask for your banking information especially your one-time verification code, PIN, password, or sign-in credentials.
If you receive an unexpected call from someone claiming to be from NBC or CWB:
- Do not share your information.
- Obtain the caller's information.
- Tell the caller you will verify their information.
- End the call.
- Contact NBC or your CWB Relationship Manager using a trusted phone number to verify the information.
Visit National Bank’s Fraud prevention page for cybersecurity tips.
We’re here to help
Let’s stay in touch
Contact Motive Financial
Or call the National Bank Client Experience Centre at 1-888-835-6281
