Wave 3: Your Motive Financial migration timeline
Find information about the migration of your personal banking products and services
Canada-wide
This page includes important information about your upcoming migration weekend. To help make this process as smooth as possible, refer to the sections below (before, during, and after migration).
For details about which activities you need to complete for a successful migration, please consult your Migration Letter.
Note that this information is specific to your personal banking products and services currently held at Motive Financial. If you hold other products with CWB Financial Group®, please watch for separate communications about how and when those products and services will transition.
Your migration is complete!
We invite you to browse National Bank’s webpages and discover the products, services, tips and advice we offer.
Start banking with us
It’s now time to set up your online bank and download the mobile app.
Activate your National Bank debit card
You can now activate your National Bank debit card and use it for purchases by completing a transaction at a merchant terminal using the PIN you received separately. If you’re unable to activate your card, you may have to try again later. Do not dispose of your Motive Financial debit card yet, as you will need it for your online enrollment.
As a National Bank client, you can make transactions at no additional cost anywhere in Canada with nearly 2,500 ABMs in THE EXCHANGE® Network.
Sign in and manage your online bank
You can now access National Bank’s online bank! Once you’ve set up your online profile, you can use the same email and password to sign in to the National Bank app.
Note: If you don't have a Motive Financial debit card, you can use your Personal Access Number (PAN) for your digital enrollment. If you don't know your PAN, please contact us: 1-888-835-6281.
Stay vigilant!
National Bank will never proactively call, text or email you to ask you information about your PAN. Visit National Bank’s Fraud prevention page for cybersecurity tips.
Important: If you’re unable to sign in, rest assured that our teams are working diligently throughout the day to bring everyone online, and you may have to try again later.
Start using your online bank:
-
Accounts and statements:
Verify your balances and recent transactions in your online bank. -
Bill payees/suppliers:
Verify your bill payees/suppliers in your online bank. If you’re missing any payees/suppliers, you will need to manually add them. While we’re continually expanding our supplier network, a supplier you previously used may not be available yet. In the meantime, you may process payments via Interac e-Transfer®, cheque, or wire transfer. -
Interac e-Transfer:
Set up Interac e-Transfer Autodeposit using your new National Bank accounts and a valid email address or mobile number. -
Scheduled transactions:
Reprogram your scheduled transactions as they have not been automatically transferred. -
Direct deposits:
Update your account information with the necessary service providers no later than 12 months from now. -
Account nicknames:
Rename your National Bank accounts. -
Motive or CWB recipients:
Set up your previous Motive or CWB recipients as Interac e-Transfer recipients.
View our step-by-step demos to learn how to use your online bank and mobile app
Discover your National Bank branch
As a National Bank client, you now have access to our branch network across Canada.
When will my other products migrate?
If you hold multiple products with any CWB Financial Group®, please see the full migration schedule to learn when each will migrate.
We’re here to help
® CWB Financial Group is a registered trademark of National Bank of Canada.
® Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.
® THE EXCHANGE is a registered trademark of Fiserv Inc.
® NATIONAL BANK, the NATIONAL BANK logo, MOTIVE FINANCIAL, MOTIVE, CANADIAN WESTERN BANK and CWB are registered trademarks of National Bank of Canada.
