Wave 2: Your business banking migration timeline

Find information about the migration of your business banking products and services

Alberta banking centres

This page includes important information about your upcoming migration weekend. To help make this process as smooth as possible, refer to the sections below (before, during, and after migration).

For details about which activities you need to complete for a successful migration, please consult your Migration Letter.

Note that this information is specific for clients in Alberta who hold business banking and franchise financing products with CWB. If you hold other products with CWB Financial Group^®, please watch for separate communications about how and when those products and services will transition.

If you’re a CWB Franchise Finance client and do not hold other business banking products, consult your migration schedule.

If you're already a National Bank client, these elements may not apply to you. Please speak to your National Bank advisor or Account Manager.

Before you migrate
Migration weekend
After you migrate

Before you migrate: Getting ready

Update your business’ contact information

If there have been recent changes to your contact information, reach out to your CWB Relationship Manager or local banking centre to make sure you receive all important communications during the transition period. We must have up-to-date contact information for a Primary Administrator who will be responsible for setting up online banking for your business.

Note: A Primary Administrator is a person authorized to bind your business in general banking matters with CWB.

Stay vigilant!
Protect yourself against cyberfraud: National Bank will never proactively call, text or email you to ask for your banking information, especially your one-time verification code number, PIN, password or sign-in credentials.

If you receive an unexpected call from someone claiming to be from National Bank or CWB:

Do not share your information.
Obtain the caller’s information.
Tell the caller you will verify their information.
End the call.
Contact National Bank at 1-888-835-6281 or your CWB Relationship Manager using a trusted phone number to verify the information.

Visit National Bank’s Fraud prevention page for cybersecurity tips. 

Read your Product and Service Migration Guide – Business

This step will help you keep track of how your current business banking products and services will transition to National Bank.

Consult your Product and Service Migration Guide – Business

CWB Welcome Offer on your Everyday Business Banking 

We are pleased to offer your business the following for at least 12 months: 

No monthly package fee
No debit or credit fee on electronic transactions 
No fee on digital cheque deposits using ABM, mobile, or a scanner 
No service fee on some electronic payments such as government remittances

Find more offers and benefits that may apply to your specific products and services in the Product and Service Migration Guide – Business. We’ll notify you before any Welcome Offer period ends.

Set up online banking for business

Online banking at National Bank offers single sign-on access to all cash management services your business uses. It’s also the primary source to find all your account details. There are set-up actions required before your migration weekend to ensure continued access for your users as of their first sign-in post-migration. These can be completed by an individual or specific administrators or delegates on behalf of your business.

If you haven’t received your password to sign in to online banking, you can use the forgotten password feature on the sign-in screen. For more guidance, consult our FAQ I forgot the password to my business account or view our step-by-step demo Reset my password.

Reminder: Your Primary Administrator will start receiving digital enrollment instructions before your migration weekend. If you still haven’t received anything, don’t hesitate to contact us at the details listed at the bottom of the page.

Receive your National Bank debit card(s)

If you currently have an active CWB debit card, you will receive a new National Bank Business Client Card. You will also receive your PIN separately, and in advance.

Reminder: National Bank debit cards can only be used after your business migrates. Continue using your CWB debit card(s) until then.

Provide instructions for any upcoming account decisions

If your business has actions or outstanding decisions to make around the time of your migration, such as maturing GICs or directing interest payments, reach out to us as soon as possible so we can process your request and ensure your preferences are in place. 

Steps to take before your migration weekend

Online banking:
Process any pending transactions, and save copies of your CWB business banking information, including account balances, account numbers/names, recent transactions, and biller information and reference numbers before your migration weekend.
Automated Banking Machines (ABM):
Make any necessary deposits or withdrawals prior to or following the temporary service outage hour.
Interac e-Transfer^®:
Outgoing transfers: transfers sent but not accepted by the recipient prior to migration weekend will not be cancelled, and you will still be able to accept them until their usual expiry date.
Incoming transfers: accept incoming transfers to your CWB account before the cutoff date or wait to accept them in National Bank’s online banking after your migration weekend.
Electronic Funds Transfer (CAFT):
Process any pending transactions in advance of the migration weekend. Any transactions scheduled during and after your migration weekend will be cancelled.
CWB Wire Service (Convera):
Do not schedule transactions to occur during your migration weekend as these cannot be processed and will be cancelled. 
Corporate Remote Deposit Capture (cRDC):
Refer to your Online Banking Enrollment Guide for details about which information will automatically transition, or that you will need to manually set up.

For precise details about what to expect and any actions required on your part before your migration weekend, please consult your Migration Letter. If you’re part of the ongoing migration wave and haven’t received your letter yet, don’t hesitate to contact us in one of the ways indicated below.

Important:

Verify your scanner compatibility with information available in the Product and Service Migration Guide – Business.

Migration weekend: What to expect and what to do

During your migration weekend, certain products and services will be temporarily unavailable as they are migrated to National Bank. Once the migration is complete, your accounts will be available again as National Bank products.

We understand this may be disruptive for your everyday banking and appreciate your understanding while we securely move your information.

Important

For precise details about what to expect during your migration weekend, please consult your Migration Letter. If you’re part of the ongoing migration wave and you haven’t received your letter yet, don’t hesitate to contact us in one of the ways indicated below.
Services will gradually become unavailable during your migration weekend.
Remember that bill payments, transactions, and certain transfers scheduled during this time will be cancelled. You can either process them before your migration weekend, or you can reschedule them from National Bank’s online banking once your migration is complete.

After you migrate: Start banking with us

It’s now time to sign in to your online banking and download the mobile app.

Activate your National Bank debit card(s)

You can now activate your National Bank debit card(s) and use it for purchases by completing a transaction at a merchant terminal using the PIN(s) you received separately. If you’re unable to activate your card, you may have to try again later. Safely destroy and dispose of your CWB debit card(s).

Your online banking and mobile app access are now available to all users set up prior to migration by your Primary Administrator(s).

Important: If you haven’t already set up online banking, you’ll need to do this immediately in order to view and manage your business accounts online.

You can now: 

Review your account information and configurations to confirm they’re set up appropriately for you to manage your business.
Verify your account information, confirm access rights, set up payments and transfers between accounts that could not migrate, and notify payees/payors about your new account information. 
CWB Wire Service (Convera): complete your manual set-up, if necessary.

Discover your National Bank branch

Your CWB banking centre reopens as a National Bank branch, with our team available during the same business hours. Now that you’ve migrated, in-person banking activities can only be done from a National Bank branch.

Find your closest branch using our locator

When will my other products migrate? 

If you hold multiple products with any CWB Financial Group^®, please see the full migration schedule to learn when each will migrate. 

See the full migration schedule 