Wave 2: Your business banking migration timeline
Find information about the migration of your business banking products and services
Alberta banking centres
This page includes important information about your upcoming migration weekend. To help make this process as smooth as possible, refer to the sections below (before, during, and after migration).
For details about which activities you need to complete for a successful migration, please consult your Migration Letter.
Note that this information is specific for clients in Alberta who hold business banking and franchise financing products with CWB. If you hold other products with CWB Financial Group®, please watch for separate communications about how and when those products and services will transition.
If you’re a CWB Franchise Finance client and do not hold other business banking products, consult your migration schedule.
If you're already a National Bank client, these elements may not apply to you. Please speak to your National Bank advisor or Account Manager.
Your migration is complete!
We invite you to browse National Bank’s webpages and discover the products, services and solutions we offer.
Start banking with us
It’s now time to sign in to your online banking and download the mobile app.
Activate your National Bank debit card(s)
You can now activate your National Bank debit card(s) and use it for purchases by completing a transaction at a merchant terminal using the PIN(s) you received separately. If you’re unable to activate your card, you may have to try again later. Safely destroy and dispose of your CWB debit card(s).
Sign in and manage your online banking
Your online banking and mobile app access are now available to all users set up prior to migration by your Primary Administrator(s).
Important: If you haven’t already set up online banking, you’ll need to do this immediately in order to view and manage your business accounts online.
You can now:
- Review your account information and configurations to confirm they’re set up appropriately for you to manage your business.
- Verify your account information, confirm access rights, set up payments and transfers between accounts that could not migrate, and notify payees/payors about your new account information.
- CWB Wire Service (Convera): complete your manual set-up, if necessary.
Discover your National Bank branch
Your CWB banking centre reopens as a National Bank branch, with our team available during the same business hours. Now that you’ve migrated, in-person banking activities can only be done from a National Bank branch.
In observance of the National Day for Truth and Reconciliation, our branches will be closed on September 30th. Our ABMs, mobile app and online banking services remain available for you at all times for everyday transactions.
When will my other products migrate?
If you hold multiple products with any CWB Financial Group®, please see the full migration schedule to learn when each will migrate.
We’re here to help
Find a National Bank branch
Let’s stay in touch
Contact your Relationship Manager or local banking centre
Or call the National Bank Client Experience Centre at 1‑844‑394‑4494
® CWB Financial Group is a registered trademark of National Bank of Canada.
® Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.
® THE EXCHANGE is a registered trademark of Fiserv Inc.
