Wave 2: Your CWB Franchise Finance migration timeline
Find information about the migration of your lending products and services with CWB Franchise Finance
Alberta banking centres, and Canada-wide without business banking
This page includes important information about your upcoming migration to National Bank. To help make this process as smooth as possible, refer to the sections below (before and after migration).
Your migration will take place automatically, and while there is nothing you need to do to complete the transition, some of your account information will change. For more details about what to expect, please refer to your Migration Letter.
Note that this information is specific to your CWB Franchise Finance products and services currently held at CWB. If you hold other products with CWB Financial Group®, please watch for separate communications about how and when those products and services will transition.
- Before you migrate
- After you migrate
Before you migrate: Getting ready
Update your business’ contact information
Please contact your Relationship Manager as soon as possible to update your contact information, especially your email address, if it has recently changed to ensure you receive all the important communications from CWB and National Bank.
Stay vigilant!
Protect yourself against cyberfraud: National Bank will never proactively call, text or email you to ask for your banking information, especially your one-time verification code number, PIN, password or sign-in credentials.
If you receive an unexpected call from someone claiming to be from National Bank or CWB:
- Do not share your information.
- Obtain the caller’s information.
- Tell the caller you will verify their information.
- End the call.
- Contact National Bank at 1-888-835-6281 or your CWB Relationship Manager using a trusted phone number to verify the information.
Visit National Bank’s Fraud prevention page for cybersecurity tips.
Read your Product and Service Migration Guide – Business
The National Bank Product and Service Migration Guide – Business will help you understand how your current CWB Franchise Finance loan(s) will transition to National Bank. Refer to section 4. Lending and Leasing starting on page 28.
After you migrate: What to expect and what to do
Changes to be implemented
New account number:
On your migration date, your CWB
Franchise Finance loan(s) will transition to National Bank and will be
assigned a new account number. If you have existing payment
arrangements set up at your bank or another financial institution,
such as pre-authorized debits or other scheduled payments, these will
continue to be processed after you migrate. There is no action
required by you to update your payment information with the new
account number.
Monthly statements:
After you migrate, you will receive
a monthly statement. This will allow you to easily track your loan
balance and payment activity. We are pleased to provide this service
to your business at no additional cost.
What remains unchanged
- For precise details about what remains unchanged after your migration, please consult your Migration Letter. If you’re part of the ongoing migration wave and haven’t received your letter yet, don’t hesitate to contact your Relationship Manager.
- For more information about the migration of lending and leasing products, consult the Product and Service Migration Guide – Business, section 4.
- Service and support: Our team, including your Relationship Manager, continues to be available during the same business hours and with the same contact information.
When will my other products migrate?
If you hold multiple products with any CWB Financial Group®, please see the full migration schedule to learn when each will migrate.
We’re here to help
Let’s stay in touch
Contact your Relationship Manager
® CWB Financial Group is a registered trademark of National Bank of Canada.
® NATIONAL BANK, the NATIONAL BANK logo, CWB FINANCIAL GROUP, the CWB FINANCIAL GROUP horizontal logo, CWB and CANADIAN WESTERN BANK are registered trademarks of National Bank of Canada.
TM CWB FRANCHISE FINANCE is a trademark of National Bank of Canada.
