Wave 2: Your personal banking migration timeline
Find information about the migration of your personal banking products and services
Alberta banking centres
This page includes important information about your upcoming migration weekend. To help make this process as smooth as possible, refer to the sections below (before, during, and after migration).
For details about which activities you need to complete for a successful migration, please consult your Migration Letter.
Note that this information is specific to your personal banking products and services currently held at CWB. If you hold other products with CWB Financial Group®, please watch for separate communications about how and when those products and services will transition.
Your migration is complete!
We invite you to browse National Bank’s webpages and discover the products, services, tips and advice we offer.
Start banking with us
It’s now time to set up your online bank and download the mobile app.
Activate your National Bank debit card
You can now activate your National Bank debit card and use it for purchases by completing a transaction at a merchant terminal using the PIN you received separately. If you’re unable to activate your card, you may have to try again later. Do not dispose of your CWB debit card yet, as you will need it for your online enrollment.
As a National Bank client, you can make transactions at no additional cost anywhere in Canada with nearly 2,500 ABMs in THE EXCHANGE® Network.
Sign in and manage your online bank
You can now access National Bank’s online bank! Once you’ve set up your online profile, you can use the same email and password to sign in to the National Bank app.
Important: If you’re unable to sign in, rest assured that our teams are working diligently throughout the day to bring everyone online, and you may have to try again later.
Start using your online bank:
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Accounts and statements:
Verify your balances and recent transactions in your online bank. -
Bill payees/suppliers:
Verify your bill payees/suppliers in your online bank. If you’re missing any payees/suppliers, you will need to manually add them. While we’re continually expanding our supplier network, a supplier you previously used may not be available yet. In the meantime, you may process payments via Interac e-Transfer®, cheque, or wire transfer. -
Interac e-Transfer:
Set up Interac e-Transfer Autodeposit using your new National Bank accounts and a valid email address or mobile number. -
Scheduled transactions:
Reprogram your scheduled transactions as they have not been automatically transferred. -
Direct deposits:
Update your account information with the necessary service providers no later than 12 months from now. -
Account nicknames:
Rename your National Bank accounts. -
CWB recipients:
Set up your previous CWB recipients as Interac e-Transfer recipients.
View our step-by-step demos to learn how to use your online bank and mobile app
Discover your National Bank branch
Your CWB banking centre reopens as a National Bank branch, with our team available during the same business hours. Now that you’ve migrated, in-person banking activities can only be done from a National Bank branch.
In observance of the National Day for Truth and Reconciliation, our branches will be closed on September 30th. Our ABMs, mobile app and online banking services remain available for you at all times for everyday transactions.
When will my other products migrate?
If you hold multiple products with any CWB Financial Group®, please see the full migration schedule to learn when each will migrate.
We’re here to help
Find a National Bank branch
Let’s stay in touch
Contact your Relationship Manager or local banking centre
Or call the National Bank Client Experience Centre at 1‑888‑835‑6281
® CWB Financial Group is a registered trademark of National Bank of Canada.
® Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.
® THE EXCHANGE is a registered trademark of Fiserv Inc.
