Wave 1: Your personal banking migration timeline
Find information about the migration of your personal banking products and services
Edmonton Gateway Banking Centre
This page includes important information about your upcoming migration weekend. To help make this process as smooth as possible, refer to the sections below (before, during, and after migration).
For details about which activities you need to complete for a successful migration, please consult your Migration Letter.
Note that this information is specific to your personal banking products and services currently held at CWB. If you hold other products with CWB Financial Group®, please watch for separate communications about how and when those products and services will transition.
Your migration is complete!
We invite you to browse National Bank’s webpages and discover the products, services, tips and advice we offer.
Start banking with us
It’s now time to set up your online bank and download the mobile app!
Sign in and manage your online bank
You can now access National Bank’s online bank! Once you’ve set up your online profile, you can use the same email and password to sign in to the National Bank app.
Important: If you’re unable to sign in, rest assured that our teams are working diligently throughout the day to bring everyone online, and you may have to try again later.
Start using your online bank:
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Accounts and statements:
Verify your balances and recent transactions in your online bank. -
Bill payees/suppliers:
Verify your bill payees/suppliers in your online bank. If you’re missing any payees/suppliers, you will need to manually add them. While we’re continually expanding our supplier network, a supplier you previously used may not yet be available yet. In the meantime, you may process payments via Interac e-Transfer®, cheque, or wire transfer. -
Interac e-Transfer:
Set up Interac e-Transfer Autodeposit using your new National Bank accounts and a valid email address or mobile number. -
Scheduled transactions:
Reprogram your scheduled transactions. -
Account nicknames:
Rename your National Bank accounts. -
CWB recipients:
Set up your previous CWB recipients as Interac e-Transfer recipients.
View our step-by-step demos to learn how to use your online bank and mobile app
Activate your National Bank debit card
You can activate your new National Bank debit card by visiting an ABM or by making a purchase at a merchant terminal. Safely destroy and dispose of your CWB debit card.
Discover your National Bank branch
Your local banking centre reopens as a National Bank branch, with our team available during the same business hours. Now that you’ve migrated, in-person banking activities can only be done from a National Bank branch.
When will my other products migrate?
If you hold multiple products with any CWB Financial Group®, please see the full migration schedule to learn when each will migrate.
We’re here to help
Find a National Bank branch
Let’s stay in touch
Contact your Relationship Manager or local banking centre
Or call the National Bank Client Experience Centre at 1‑888‑835‑6281
® CWB Financial Group is a registered trademark of National Bank of Canada.
® Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.
