Wave 4: CWB Maxium Financial migration timeline
Find information about the migration of your financing products and services
Canada-wide
This page includes important information about your upcoming migration. To help make this process as smooth as possible, refer to the sections below (before and after migration).
For details about which activities you need to complete for a successful migration, please consult your Migration Letter.
Note that this information is specific to financing products currently held at CWB Maxium Financial.
- If you hold other products with CWB Financial Group®, please refer to the respective communications about how and when those products and services transition.
- If your business has multiple legal entities, you may receive multiple communications as required to meet our regulatory obligations.
- Before you migrate
- After you migrate
Before you migrate: Getting ready
Update your business’s contact information
Please contact your Relationship Manager to update your contact information if it has recently changed to ensure you receive all important communications during your business’s transition period.
Stay vigilant!
Protect yourself against cyberfraud: National Bank will never proactively call, text or email you to ask for your banking information, especially your one-time verification code number, PIN, password or sign-in credentials.
If you receive an unexpected call from someone claiming to be from National Bank or CWB:
- Do not share your information.
- Obtain the caller’s information.
- Tell the caller you will verify their information.
- End the call.
- Contact National Bank at 1-888-835-6281 or your CWB Relationship Manager using a trusted phone number to verify the information.
Visit National Bank’s Fraud prevention page for cybersecurity tips.
Read your Product and Service Migration Guide – Maxium Financial
The appendix included in your Migration Letter will help you understand how your current lending products will transition to National Bank.
Consult your Product and Service Migration Guide – Maxium Financial.
Update your payment arrangements, if necessary
Your Relationship Manager will contact you in advance of your migration date to discuss any changes required for your payment arrangements, if applicable. Otherwise, your current arrangements will transition automatically, and no action is required on your part.
Prepare for temporary National Bank online banking outage, if applicable
If you’re already a National Bank business client, note that your business online banking will be temporarily unavailable as we migrate your CWB Maxium Financial products to National Bank. Please consult your Migration Letter for details about the disruption period. We recommend that you process any pending transactions in advance.
Once migration activities are complete, online access will be available again and will now include your migrated products. There is no action required by your Primary Administrator to re-enroll your business or set up access for your users. Any setup work you completed prior to this migration will remain in place.
We understand this outage may create a disruption and appreciate your understanding while we securely move your information. You can continue using your National Bank Client Card (debit card) for purchases and ABM transactions without interruption throughout the migration process.
Important: Please refer to our Fraud prevention page if you have any doubts about a communication from Canadian Western Bank or National Bank.
After you migrate: What to expect and what to do
Changes to be implemented
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New product details:
Your current CWB Maxium Financial loans will be migrated to similar or equivalent National Bank products. For full details, please refer to the Product and Service Migration Guide – Maxium Financial.
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New loan numbers:
On your migration date, your CWB Maxium Financial loans will transition to National Bank and will be assigned new numbers.
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Payment arrangements:
All existing preauthorized debit agreements, where you have given CWB Maxium Financial permission to debit your account for payments related to your lending products, will be transferred to National Bank on the migration date. No action is required on your part to update payment information with the new loan numbers.
Please note: If you have a preauthorized debit agreement in place, until migration, CWB Maxium Financial will continue to collect payments on behalf of National Bank. After your migration, the payee displayed on your statements will change to National Bank.
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Annual review of lending facilities:
To maintain your current lending arrangements and ensure continued access to credit, we complete an annual review of your lending facilities. To support this process, your business is required to provide your financial statements within 90 days of your fiscal year end. Timely reporting helps confirm your financing needs and avoid disruptions to your credit services.
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Annual statement:
Available on request, your business can receive an annual statement by mail, issued by National Bank.
What remains unchanged
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Current lending terms:
After you migrate, your current lending agreements with CWB Maxium Financial will remain intact until your next credit event, except for certain specifics detailed in the appendix in the Product and Service Migration Guide – Maxium Financial. Preexisting fees will remain unchanged and may be reviewed at your next annual review or credit event, unless otherwise stated.
When will my other products migrate?
If you hold multiple products with any CWB Financial Group®, please see the full migration schedule to learn when each will migrate.
We’re here to help
Let’s stay in touch
Contact your Relationship Manager
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