Wave 4: CWB Equipment Financing and CWB National Leasing
Find information about the migration of your equipment financing products and services
Canada-wide
This page includes important information about your upcoming migration. To help make this process as smooth as possible, refer to the sections below (before and after migration).
For details about which activities you need to complete for a successful migration, please consult your Migration Letter.
Note that this information is specific to your equipment financing products and services currently with CWB National Leasing.
- If you hold other products with CWB Financial Group®, please refer to the respective communications about how and when those products and services transition.
- If your business has multiple legal entities, you may receive multiple communications as required to meet our regulatory obligations.
- Before you migrate
- After you migrate
Before you migrate: Getting ready
Update your business’s contact information
Please reach out to your Account Manager or the CWB National Leasing Customer Service team to update your contact information if it has recently changed. This will ensure you receive all important communications during your business’s transition period.
Stay vigilant!
Protect yourself against cyberfraud: National Bank will never proactively call, text or email you to ask for your banking information, especially your one-time verification code number, PIN, password or sign-in credentials.
If you receive an unexpected call from someone claiming to be from National Bank or CWB:
- Do not share your information.
- Obtain the caller’s information.
- Tell the caller you will verify their information.
- End the call.
- Contact National Bank at 1-888-835-6281 or your CWB Relationship Manager using a trusted phone number to verify the information.
Visit National Bank’s Fraud prevention page for cybersecurity tips.
Read the Important Information appendix included in your Migration Letter
The appendix included in your Migration Letter outlines the privacy practices and complaint handling procedures that will apply when your equipment finance products transition to National Bank Equipment Finance.
Please review it carefully, as it contains important information about your experience with us.
After you migrate: Start doing business with us
CWB National Leasing will become National Bank Equipment Finance. You can expect to see our new name used in communications and documents.
Changes to be implemented
New payment details: Starting Monday, the payee for your loan and/or lease will now be National Bank Equipment Finance Inc. Depending on your current payment method, action may be required. Here’s what you need to know:
- If you have a pre-authorized debit (PAD) agreement, your existing arrangements will automatically update to reflect the new payee. There is no action required on your part.
- If your
business initiates manual payments, such as through online banking,
wire transfer or by mailing a cheque, please update the payee name
to “National Bank Equipment Finance Inc.”
Details are as follows:
National Bank Equipment Finance Inc.
1525 Buffalo Place
Winnipeg, MB R3T 1L9
What remains unchanged
-
Current lending terms:
There are no changes to your products. After you migrate, your current lending and/or leasing agreement(s) held with or serviced by CWB National Leasing will remain intact. Pre‑existing fees will remain unchanged and may be reviewed at your next annual review or credit event, unless otherwise stated.
-
Service and support:
Our team, including your Account Manager, continues to be available during the same business hours and with the same contact information.
When will my other products migrate?
If you hold multiple products with any CWB Financial Group®, please see the full migration schedule to learn when each will migrate.
We’re here to help
Let’s stay in touch
Contact your Account Manager
Or call CWB National Leasing
Customer Service at
1-888-599-1966
® CWB Financial Group is a registered trademark of National Bank of Canada.
® CANADIAN WESTERN FINANCIAL, NATIONAL BANK and the NATIONAL BANK logo are registered trademarks of National Bank of Canada.
