Wave 3: Your business banking migration timeline
Find information about the migration of your business banking products and services
British Columbia, Saskatchewan, Manitoba, Ontario
This page includes important information about your upcoming migration to National Bank. To help make this process as smooth as possible, refer to the sections below (before, during, and after migration).
For details about which activities you need to complete for a successful migration, please consult your Migration Letter.
Note that this information is specific for clients who hold business banking and franchise financing products with CWB. If you hold other products with CWB Financial Group®, please watch for separate communications about how and when those products and services will transition.
If you're already a National Bank client, these elements may not apply to you. Please speak to your National Bank advisor or Account Manager.
Your migration is complete!
We invite you to browse National Bank’s webpages and discover the products, services and solutions we offer.
Start banking with us
It’s now time to sign in to your online banking and download the mobile app.
Activate your National Bank debit card(s)
You can now activate your National Bank debit card(s) and use it for purchases by completing a transaction at a merchant terminal using the PIN(s) you received separately. If you’re unable to activate your card, you may have to try again later. Safely destroy and dispose of your CWB debit card(s).
Sign in and manage your online banking
Your online banking and mobile app access are now available to all users set up prior to migration by your Primary Administrator(s).
Important: We recommend that your Primary Administrator verifies if users have the appropriate access and permissions to carry out any financial responsibilities for your business.
You can now:
- Access your National Bank accounts, review the details, and verify your balances. Please note that CWB statements are not available in National Bank’s online banking.
- Verify your account information, confirm access rights, set up payments and transfers between accounts that could not migrate, and notify payees/payors about your new account information.
- CWB Wire Service (Convera): complete your manual set-up, if necessary.
Discover your National Bank branch
Your CWB banking centre reopens as a National Bank branch, with our team available during the same business hours. Now that you’ve migrated, in-person banking activities can only be done from a National Bank branch.
We’re here to help
Find a National Bank branch
Let’s stay in touch
Contact your Relationship Manager or local banking centre
Or call the National Bank Client Experience Centre at 1‑844‑394‑4494
® CWB Financial Group is a registered trademark of National Bank of Canada.
® Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.
