Wave 1: Your business banking migration timeline
Find information about the migration of your business banking products and services
Edmonton Gateway Banking Centre
This page includes important information about your upcoming migration weekend. To help make this process as smooth as possible, refer to the sections below (before, during, and after migration).
For details about which activities you need to complete for a successful migration, please consult your Migration Letter.
Note that this information is specific to your business banking products and services currently held at CWB. If you hold other products with CWB Financial Group®, please watch for separate communications about how and when those products and services will transition.
Your migration is complete!
We invite you to browse National Bank’s webpages and discover the products, services and solutions we offer.
Start banking with us
It’s now time to sign in to your online banking and download the mobile app!
Sign in and manage your online banking
Your online banking and mobile app access will now be available to all users that have been set up by your business’ Primary Administrator(s). You can now:
- Review your account information and configurations to confirm they’re set up appropriately for you to manage your business.
- Verify your account information, confirm access rights, set up payments and transfers between accounts that could not migrate, and notify payees/payors about your new account information.
- Outgoing Interac e-Transfer®: resend transfers from National Bank’s online banking.
- CWB Wire Service (Convera): complete your manual set-up, if necessary.
Activate your National Bank debit card(s)
You can activate your new National Bank debit card(s) and safely destroy and dispose of any CWB debit cards.
Discover your National Bank branch
Your local banking centre reopens as a National Bank branch, with our team available during the same business hours. Now that you’ve migrated, in-person banking activities can only be done from a National Bank branch.
When will my other products migrate?
If you hold multiple products with any CWB Financial Group®, please see the full migration schedule to learn when each will migrate.
We’re here to help
Find a National Bank branch
Let’s stay in touch
Contact your Relationship Manager or local banking centre
Or call the National Bank Client Experience Centre at 1‑844‑394‑4494
® CWB Financial Group is a registered trademark of National Bank of Canada.
® Interac and Interac e-Transfer are registered trademarks of Interac Corp. Used under licence.
